Privacy Policy

Last updated: September 9, 2024

This Privacy Policy describes how Jurado Traductor (“Company,” “we,” “us,” or “our”), powered by Bridgewords LLC, collects, uses, and shares personal information when you visit our website https://juradotraductor.com and engage with our services. Our services include sworn translation services, processing of payments, and the delivery of digital or physical documents worldwide.

By using our services, you agree to the collection and use of information in accordance with this policy. This Privacy Policy complies with the General Data Protection Regulation (GDPR) for European users and applicable laws such as the California Consumer Privacy Act (CCPA) for US users.

Table of Contents

Information We Collect

We collect personal information necessary to provide our sworn translation services. This information includes:

Personal Identification Information: Full name, email address, phone number, delivery address, and other contact details.
Document Data: Information contained in documents provided for sworn translation, such as birth certificates, criminal record certificates, academic records, medical reports, etc.
Payment Information: We process payments via Stripe, which means we may collect your credit/debit card details and payment transaction data. All payment data is securely processed and stored by Stripe. Their privacy policy can be found here.
Quote Requests: When you fill out our online form or contact us via email, we collect the data you provide for the purpose of preparing a quote.
Online Store: If you order through our store, we collect your personal data, including the document to be translated, as well as your preferences for translation format (digital or hard copy), delivery options, and payment information.
Analytics Data: We use analytics services to monitor website performance and user behavior. This data may include IP addresses, browser types, and device characteristics but does not include identifiable personal information.

How We Use Your Information

We process personal data for the following purposes:

To fulfill translation service requests, including the delivery of digital or hard copy translations.
To communicate with you regarding your orders, quotes, and any other customer service needs.
To process payments securely via Stripe.
To deliver physical documents via external couriers, where applicable.
To improve our website and user experience through analytics services.
To comply with legal obligations, such as retaining records for tax and accounting purposes.
To maintain the security of our services, including fraud prevention and detection.

Legal Basis for Processing (GDPR)

For users in the European Economic Area (EEA), we process your personal data based on the following legal grounds:

Consent: By submitting your personal information via our forms or email, you provide consent for us to use your data to provide the services you requested.
Contractual Necessity: Processing is necessary to fulfill the contract between us, including providing translation services and processing payments.
Legitimate Interest: We may process your data for legitimate business purposes, such as improving our services and securing our systems, where these interests are not overridden by your data protection rights.
Legal Obligations: We retain certain data to comply with legal and regulatory requirements.

Data Sharing and Transfers

We share personal data with third parties only in specific situations:

Payment Processor: Stripe processes payment information for online transactions. Your payment details are securely handled, and Stripe’s privacy policy applies.
Courier Services: If a physical delivery of documents is required, we share only the necessary data (name, phone number, and delivery address) with the external courier service.
Service Providers: We may use third-party service providers, such as hosting providers or analytics tools, to help us operate the website. These providers are contractually obligated to safeguard your data.

International Data Transfers

As our servers are located in the United States, your personal information may be transferred and stored outside the EEA. We ensure appropriate safeguards are in place, including Standard Contractual Clauses, to protect your personal data.

Data Retention

Quote Requests: If you request a quote but do not become a client, we delete all related personal data one week after the quote expiration.
Client Data: For clients, we retain personal data indefinitely unless you request its deletion. However, you have the right to request modification or deletion of your data at any time.

Your Data Protection Rights

You have the following rights under GDPR and other applicable laws:

Right to Access: You can request access to the personal data we hold about you.
Right to Rectification: You have the right to correct any inaccurate or incomplete personal data.
Right to Erasure: You can request the deletion of your personal data (“right to be forgotten”).
Right to Restrict Processing: You can ask us to restrict the processing of your data in certain circumstances.
Right to Data Portability: You may request your personal data in a structured, machine-readable format.
Right to Object: You can object to the processing of your personal data in some cases.

To exercise any of these rights, please contact us via email.

Data Security

We implement technical and organizational security measures, including encryption, secure servers, and access control protocols, to protect your personal data. However, no system is entirely secure, and we cannot guarantee absolute protection against unauthorized access.

Cookies and Tracking Technologies

We use cookies and similar tracking technologies to enhance the user experience on our website and for analytics purposes. For more information on how we use cookies, please review our Cookie Policy.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page, and where significant changes occur, we will notify you via email or a notice on our website.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or your data rights, please contact us at:

Email: info@juradotraductor.com
Phone: +1 (575) 242-1660
Mailing Address: 1209 Mountain Road Pl NE, Albuquerque, NM 87110

Certified Sworn Translators Accredited by Spain's Ministry of Foreign Affairs